CMR Studio/Services/Consulting
Management practice
Operational excellence consulting
We map how work gets done today, redesign the flow with your team and stay through the rollout until the routine runs on written procedures.
What you receive
- 01Routine inventorySurvey
- 02Current process mapMeasure
- 03Redesigned flowRedesign
- 04Procedures manualRoll out
- 05KPI dashboardMonitor
01Who it is for
Common situations and scope of service
Common situations
- The partner is the answer to almost every team question
- Each person does the same task a different way
- The company grew and the routine stayed the same
- Rework and missed deadlines are part of every week
Scope of service
- Survey of each person’s routines, by spreadsheet and interview
- Map of the current process, with time, volume and rework points
- Design of the new flow, with roles, owners and deadlines
- Written procedures and checklists for each routine
- KPIs and a short follow-up meeting
- Support during the first weeks of rollout
02How it works
How it works, in five steps
Each step leaves a written deliverable. The line shows work coming in disorganized and leaving as a routine.
01Survey
Spreadsheet per person and interviews with the people who do the work.
OutputRoutine inventory
02Measure
Time, volume and rework at each step.
OutputCurrent process map
03Redesign
New flow validated with the team, from quick fixes to automation.
OutputRedesigned flow
04Roll out
Training, published procedures and follow-up.
OutputProcedures manual
05Monitor
KPIs reviewed in a short meeting.
OutputKPI dashboard
03In practice
A process redesign
Switch between today’s flow and the redesigned one. The amber loops are rework: the request goes back and someone does it again.
Illustrative example, based on recurring situations in professional service firms.
04Division of responsibilities
Division of responsibilities
What stays with our team and what stays with the company in each part of the routine.
| Activity | CMR Studio | Company |
|---|---|---|
| Routine survey | Runs the interviews and consolidates the spreadsheets | Fills in the spreadsheet and books the team’s time |
| New flow design | Proposes the flow and the roles | Validates with the people who do the work and decides |
| Written procedures | Writes and publishes | Reviews and approves |
| Rollout | Trains the team and follows the first weeks | Makes sure it is used day to day |
| KPIs | Builds the dashboard and runs the meeting | Feeds in the agreed data |
05Frequently asked questions
Frequently asked questions
How long does it take?
It depends on the number of processes and people involved. The timeline is in the proposal, after the first conversation and the initial survey.
Does the company need a new system?
The redesign starts with what the company already uses. A new system comes in only when the map shows it solves a concrete problem.
Who from the company takes part?
The people who run each routine and one person who decides. Partners join the validation and the follow-up meetings.
What does the company keep at the end?
The process map, the written procedures, the KPIs and a team trained to keep the routine going.
06Next step
A 30-minute call to understand your case
Replies during business hours (Brazil time), on the same number as the phone.
Open chatCalendar
30-minute callTo understand where the company stands and what concerns the partners.
Book a call