CMR MED/Services/Operational excellence
CMR MED · Operations
Operational excellence for clinics
We map the clinic’s routine, redesign the flows with the team and stay through the rollout: scheduling, rooms, shifts, the cost of each type of visit and team roles.
What you receive
- 01Routine inventorySurvey
- 02Current mapMeasure
- 03Redesigned flowRedesign
- 04Published proceduresRoll out
- 05KPI dashboardMonitor
01Who it is for
Common situations and scope of service
Common situations
- Schedule full of gaps and last-minute fill-ins
- Rooms idle for part of the day
- Prices set without knowing what each visit costs
- Team roles nobody ever wrote down
Scope of service
- Map of the clinic’s processes
- Scheduling, room occupancy and shifts
- Cost by type of visit
- Written procedures and checklists
- Team roles and responsibilities
- KPIs and a follow-up meeting
02How it works
How it works, in five steps
Each step leaves a written deliverable. The line shows work coming in disorganized and leaving as a routine.
01Survey
Each role’s routine and the scheduling numbers.
OutputRoutine inventory
02Measure
Occupancy, no-shows, waiting time and rework.
OutputCurrent map
03Redesign
New flow validated with the team.
OutputRedesigned flow
04Roll out
Training and follow-up.
OutputPublished procedures
05Monitor
KPIs in a short meeting.
OutputKPI dashboard
03In practice
Scheduling redesign
Switch between today’s scheduling and the redesigned one. The amber loops are rework: the patient disappears, someone calls again, the slot stays empty.
Illustrative example of a redesigned scheduling process at a clinic.
04Division of responsibilities
Division of responsibilities
What stays with our team and what stays with the clinic in each part of the routine.
| Activity | CMR MED | Clinic |
|---|---|---|
| Survey | Runs interviews and reads the scheduling numbers | Frees up the team and provides access |
| Redesign | Proposes flows and roles | Validates with the team and decides |
| Costs | Calculates the cost of each type of visit | Sets prices with the numbers in hand |
| Rollout | Trains and follows up | Makes sure it is used day to day |
| KPIs | Builds the dashboard | Feeds in the agreed data |
05Frequently asked questions
Frequently asked questions
Does the clinic need to stop for the rollout?
No. Changes come in stages, agreed around the team’s schedule.
Does it include the cost of each visit?
Yes, with room, supplies, staff and overhead costs, so the clinic sets prices with the numbers in hand.
Who takes part?
Front desk, finance, coordination and the partners for validation.
How are results measured?
Through KPIs chosen at the start, such as no-shows, room occupancy and waiting time, tracked every month.
06Next step
A 30-minute call to understand your case
Replies during business hours (Brazil time), on the same number as the phone.
Open chatCalendar
30-minute callTo understand where the clinic stands and what concerns the partners.
Book a call